[8 Fixes] eBay App For IPad Not Working

eBay is one of the largest online marketplaces in the world which provides users with a convenient app for mobile devices. However, sometimes on certain mobile devices, the app seems to not work. Most of the time, when that happens, it’s usually an iPad.

As with any other technology, occasional glitches and malfunctions can occur. However, when you fail to use the app entirely, it is usually a compatibility issue. Read on for a detailed guide on why the eBay app might not work on certain iPads and what can you do about it.

Why eBay App Doesn’t Work on Some iPads?

As explained earlier in the intro, most of the time when the eBay app doesn’t work on your iPad, it’s an OS compatibility thing. However, there are other reasons like outdated app versions, corrupted cache files, or simply an unreliable internet connection.

How to Fix eBay App When It Doesn’t Work on iPad?

So now that you know why the eBay app fails to work sometimes, let’s dive into how to fix it.

1. Update Your iOS

If you didn’t know it yet, the eBay app requires iOS 12.0 or later to work. Therefore, if you are running an iPad with iOS version older than 12.0, you won’t likely be able to use the eBay app on your iPad or even iPhone.

So, check your iOS version, if it’s older than 12.0, you must update it if you want to keep using the eBay app on your device.

2. Use the Web Version

Another option is to use the web version of eBay. And although it is not an ideal solution for everyone, it’s the only solution for people who need to use eBay on older iPads that won’t get iOS 12.0 update. Rest assured that you will get all the basic features and functionality of eBay on the web version, just as you did on the app.

3. Check for App Updates

One of the first steps to resolve any app-related issues is to ensure that you have the latest version of the eBay app installed on your iPad. App updates often include bug fixes and performance improvements that could address your problems. Open the App Store and navigate to the “Updates” section to check for any available updates for the eBay app. If an update is available, tap “Update” next to the eBay app to install it.

4. Restart the eBay App

Sometimes, a simple restart can resolve temporary glitches or conflicts within the app. Quit the eBay app by double-clicking the home button or using the iPad’s multitasking gesture, then swipe up on the eBay app to close it completely. Afterward, relaunch the app and check if the issue persists.

5. Restart Your iPad

Performing a full restart on your iPad can help clear any temporary software issues or conflicts that may be affecting the eBay app. Press and hold the sleep/wake button until the “slide to power off” slider appears. Slide it to power off your iPad. Wait for a few seconds, then press and hold the sleep/wake button again until the Apple logo appears. Once your iPad restarts, open the eBay app and see if it functions properly.

6. Check the Internet Connection

A stable internet connection is crucial for the eBay app to function correctly. Ensure that your iPad is connected to a reliable Wi-Fi network or has a strong cellular signal. If you’re experiencing connectivity issues, try switching between Wi-Fi and cellular data or connecting to a different network to determine if the problem lies with your internet connection.

7. Clear App Cache and Data

Clearing the eBay app’s cache and data can sometimes resolve performance issues. To do this, go to the iPad’s Settings, select “General,” then “iPad Storage.” Scroll down and locate the eBay app from the list of installed apps. Tap on it and select “Offload App” or “Delete App” (note that deleting the app will also delete its data). Once done, reinstall the eBay app from the App Store and log in again.

8. Contact eBay Support

If the above steps haven’t resolved the issue, it may be necessary to reach out to eBay’s customer support. Visit the eBay website and navigate to the “Help & Contact” section, where you can find various options to contact eBay’s support team. Provide them with specific details about your problem, including any error messages, so they can assist you further.

Frequently Asked Questions and Answers

How do I update my eBay app on my iPad?

Open the App Store on your device. Look for your profile icon at the top of the screen and tap on it. Scroll down to view the list of pending updates and release notes for your installed apps. To update a specific app, locate it in the list and tap on the “Update” button next to it. If you want to update all the available apps at once, tap on the “Update All” button.

Is eBay web not working?

If you are facing difficulties opening the eBay web version, disable ad blocker extensions, if you are using any, and then restart your internet browser.

Conclusion

Encountering issues with the eBay app on your iPad can be frustrating, but with some troubleshooting, you can often resolve the problems and get back to using the app seamlessly. For iPad users, we recommend updating to the latest iOS version as well as the eBay app version immediately. However, for older devices that stopped receiving OS updates, you must use the web version as eBay won’t likely add support for older iOS versions in the future.